GLBA Privacy Notice
Last update of this notice: August, 2025
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect, and share can include:
- Contact Details (e.g., name, physical address, email address, and phone number)
- Financial Information (e.g., debit card and bank account information)
- Identity Verification (e.g., SSN, passport information)
Information you provide to us that is not within the scope of this GLBA Privacy Notice is instead subject to our Privacy Policy.
Information you provide to any of our partners for purposes of the financial transactions and services they provide to you falls under their privacy notices and, if shared with us, are subject to the terms of those notices.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Transnetwork chooses to share; and whether you can limit this sharing.
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes – to offer our products and services to you
Yes
No
For joint marketing and other financial companies
Yes
No
For our affiliates’ everyday business purposes – information about your transactions and experiences
Yes
No
For our affiliates’ everyday business purposes – information about your creditworthiness
No
We don’t share
For our affiliates to market to you
Yes
Yes
For nonaffiliates to market to you
No
We don’t share
- Send an email to: tnprivacy@transnetwork.com
Please note: If you are a new customer, we can begin sharing your information thirty (30) days from the date we sent this notice. When you are no longer our customer, we may continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
If you have any questions, please email us at tnprivacy@transnetwork.com.
Transnetwork
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We collect your personal information, for example, when you:
- make a remittance transfer through one of our clients or partners
Information provided for the use of our partners falls under their privacy notices; we receive and use that information only to perform the transactions you have requested unless those partners are permitted to share the information with us for our marketing purposes (subject to any opt-in or opt-out rights set out in those notices). We also collect your personal information from others, such as credit bureaus, affiliates or other companies.
Federal law gives you the right to limit only:
- sharing for affiliates’ everyday business purposes—information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Companies related by common ownership or control. They can be financial and non-financial companies.
- Our affiliates include companies with a Transnetwork name among others
Companies not related by common ownership or control. They can be financial and non-financial companies.
- Nonaffiliates with whom we may share can include (i) other financial services companies (including other financial institutions, such as banks or payment entities) that provide services made available through Transnetwork; and (ii) non-financial service providers such as hosting platforms, KYC/AML and fraud protection vendors, sanctions screening vendors, data processors, marketing partners, and API integrators.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
We will comply with applicable state privacy laws:
California Residents Only: We will not share information we collect about you with nonaffiliated third parties, except as permitted by California law.
Vermont Residents Only: We automatically treat customers with a Vermont mailing address as having limited sharing with our affiliates as described on page one of this notice.
Nevada Residents Only: We are providing this notice under state law. To be placed on our internal Do Not Call List, follow the directions in the “To limit our sharing” section on page one of this notice. Nevada law also requires we provide the following contact information for questions about this notice: tnprivacy@transnetwork.com; or Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington Ave., Suite 3900, Las Vegas, NV 89101; phone number: 702-486-3132; email: BCPINFO@ag.state.nv.us.
Additional Information collected.
The only other personal information we receive is analytics information relating to internet or network activity and geolocation. That information is subject to our separate Privacy Policy and does not fall within the scope of this GLBA Privacy Notice.
Business transfers. In the event of a merger, dissolution, reorganization, or similar corporate event, or the sale of all or substantially all of our assets, (including, in each case, any due diligence relating thereto), we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this GLBA Privacy Notice.
Access, Deletion and Updating Personal Information. If you have any questions about viewing or updating information we have on file about you, please contact us at tnprivacy@transnetwork.com
